As we expected when we have purchased vehicles before from Sytner Oldbury the service and welcome has been second to none. Share. Find Sytner Cardiff BMW in Cardiff, CF11. 029 2055 0300. The salesman was very helpful and new his stuff, I received my new 4 series 420d coupe within a week. Great customer care from the minute you walk in to the handover of your new car. Joshuah and the guys provided a remarkably efficient, safe, and friendly service and managed to fit my job in surprisingly soon at booking time. One phone call immediately answered, gave me time and date of the service, followed by text messages from Sytner to confirm. Afficher les adresses proches sur une carte. Job culture. All staff were pleasant and helpful during my visit. t: 01430330333 e: [email protected] Sytner were very good at keeping me informed about my service appointment and the staff looked after me well. Closed Now. The professional way Jessica in the Body Shop and Josh in the Service departments handled the jobs could not be faulted. The staff are friendly and helpful. I will review the communication issues explained with the sales executive involved to see if any improvements can be made moving forward. Everything explained in details when collecting my vehicle after service. Excellent job. I thank you all so much, its very much appreciated. The service was quick and easy. Professional, courteous staff, fantastic facilities, and the price charged was surprisingly reasonable. You will also see below customer comments, which are unedited. There service at Cardiff is always first class from the moment you get to the show room. Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way. I am very pleased with the service I have received, I would like to say a big thank you to the highly professional & knowledgeable staff Martyn, Peter, Ann-Marie & Tom for making my dream car reality. Sytner Cardiff BMW - AGENTS, DEALERS AND DEALERSHIPS FOR TRUCKS AND INDUSTRIAL VEHICLES, CAR AGENTS, DEALERS AND DEALERSHIPS, USED CARS, CAR BODYWORK AND SPRAY PAINTING, Cardiff, CF11 8TT, Penarth Road 287, TEL: 02920550..., United Kingdom, On this page : Sytner Cardiff BMW, GB104178538 Dear Mr Davies, thank you for this excellent feedback regarding your recent purchase of a new BMW X5 45e M Sport. All of our staff are knowledgeable and enthusiastic; making every interaction special by going the extra mile. The team kept me informed throughout the day as to what was going on and what extra servicing I should take. As I said, all the staff I dealt with were very welcoming, personable and helpful. I was kept informed on the progress and any questions were answered and explained reassuringly. Angharad Davis HR Manager (Assoc.CIPD) at Sytner BMW/MINI Cardiff & Newport Cardiff, United Kingdom 445 connections Review from Excellent service and superb car I like thank all the team for putting my car back to a perfect condition. Sytner currently operates state-of-the-art BMW Centres nationwide, ensuring that there is a convenient location for almost everyone. 50 Penarth Road Cardiff South Glamorgan CF10 5RS. Thank you. Efforts were made to make the experience better for us. Kontaktinformationen und 1 bewertung für Sytner BMW in 50 Penarth Road, Cardiff, Vereinigtes Königreich anzeigen oder eine Bewertung schreiben. Lovely coffee , friendly staff, I like my car's to be well looked after in someone else's hands, Excellent customer service, very pleasant service staff who kept me updated with an arrival video, I received numerous phone calls who were all very kind and caring.10/10. Assisting mechanics (Former Employee) - Cardiff - 21 February 2018. I am extremely satisfied due to the friendly and professional service received in addition to the regular updates received. Ann Harry, was particularly helpful and professional. Click and Collect with Sytner Group! Mark James at Sytner Cardiff was most friendly and helpful, nothing was too much trouble explaining some of the new innovations on the BMW 118 m Sports Sport Hatch. Regards, Dean James, Head of Business, By Julian Davies 12 Days ago | VERIFIED PURCHASE. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Ww make it easy to find exactly what you want. Sytner Group is looking for a passionate and driven Used Car Performance Manager to join our motivated and growing sales team at Sytner Cardiff BMW. Organised from start to finish seamlessly. But recognition of the fault and steps to take led to a successful conclusion. Sytner Group is looking for a passionate and driven Used Car Performance Manager to join our motivated and growing sales team at Sytner Cardiff BMW. Extremely polite professional & helpful. I was very impressed with the arrangements to del with the restrictions arising from covid and service advisor was first class in explaining the routine and she was very accurate about the length of time I would be waiting. I have know the Cardiff dealership for many, many years. Reply from Sytner Cardiff BMW. I was kept up to date and had everything fully explained to me. We are always searching for new talent to join our team! Laisser un avis. Looked after me well , while waiting for my car . BMW make it so easy for the customer. Salary/Benefits. The sales person Edward Phillips was amazing he has a very personal touch and was supportive throughout. Job work-life balance. Well looked after and the work undertaken was excellent. Communication was next to non existent and had to call several times just to get an update. Alison on reception was very helpful. We have equipt the garage with all the latest equipment to ensure they deliver results. By Ubayd 6 Days ago | VERIFIED PURCHASE, Our experience here has been horrendous. Arrived, dropped keys and left. Got my car in first thing as soon as I got there so service could be completed and I could drive back home. Smooth and professional. Work done as requested in a timely manner and to a top standard, Excellent service - the videos of the work done were very helpful, again prompt service kept updated as to progress with the vehicle Alison very helpful, As said the service is above and beyond what I expected wonderful, the check in process was excellent and the same when i came back to collect the vehicle. For expert BMW service, and a very wide selection of Approved Used Cars, you've come to the right place. No news found with your current search criteria. Tweet. The vehicle was then delivered to you in Scotland on 4th January. Had to go in 2 times. Regards, Dean James, Head of Business. During this time service process was handled very well. Once again this rating is only based on my experience with Alison Williams and her interaction with me. customer service is excelent explained to me everything which was done for my car. Visit us today. Totally satisfied from the booking in stage to collecting the car. Report this profile Activity #carshop Liked by Dean James. Productive. Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. The work was completed in 90 minutes and they notified me. I was well Informed throughout the day by Josh and received a great video from one of the servicing guys on my vehicle. 2.8. Very happy with arrangements at reception and service provided by your customer agent. Management. I had a problem with the car your service department dealt with the problem very efficiently. 402 people follow this. Erkunden Sie eine interaktive Karte mit Orten in … The car was indeed scheduled for delivery just before Christmas but our alloy wheel lathe suffered a breakdown that meant repairs couldn't be completed until the time we opened between Christmas and New Year. Welcome to Sytner Select Cardiff. Very eager to help out considering I was driving over a hundred mile to have my service. Operating between the Used Car Sales Manager and Retail Manager/Sales Executive teams, the role is responsible for ensuring all used car enquiries are impeccably handled and conversion rates maximised. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week. Also video link explaining instructions for visiting. It was fantastic to see how well the dealership is handling the current pandemic, and doing a fantastic job of it, the drop off and collection of the vehicles are smooth and efficient and the work was carried out quickly and reliably, Sadly unable to clean the car but this was due to covid, My vehicle was collected and delivered back to me on the day and all was fine. Conner was very helpful would deal with him again and would recommend him to anyone first class member of your team. Our full experience is too long to mention here but will be sending in a letter to you direct and BMW head office detailing the points and experience that has caused us great stress due to the failings here. Liked the video report on my car. It is indeed a phenomenal car! Community See All. Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. Welcome to Sytner Cardiff. Was this review helpful? Join to Connect Sytner Group. Made me feel very welcome and handled my appointment very efficiently indeed. Good phone manner when booking car. I appreciate this meant a delay of approximately 11 days but clearly this was predominantly impacted by the holiday period. Excellent service from Ed who despite the issues associated with lockdowns and COVID remained committed to meeting my needs and expectations and showed great customer service throughout my vehicle purchase journey. Latest jobs. Everyone was very friendly. 029 2055 0300. Operating between the Used Car Sales Manager and Retail Manager/Sales Executive teams, the role is responsible for ensuring all used car enquiries are impeccably handled and conversion rates maximised. View the Sytner Cardiff BMW Stocklist located in Cardiff, United Kingdom with PistonHeads Classifieds, the UK's best online used Cardiff, United Kingdom classifieds. service contact very efficient and friendly. Regards, Dean James, Head of Business. Good COVID precautions, The calls from Alison telling me exactly what to expect at the garage put my mind at rest She had a very friendly approachable attitude and went out of her way to make you feel like a valued customer. See our work with the Sytner BMW Garage in Cardiff. The UK's Leading Retailer of BMW Cars. Check out nearby places on a map. Let me work from a desk while waiting for car. Sytner Cardiff BMW. The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader. Ease of service considering current restrictions. The person looking after my service I believe his name was James was great and communicated well. Dear Mr Jones, thank you for this great feedback regarding the customer service received at Sytner Cardiff BMW and Daniel in particular, we look forward to seeing you again soon! Sytner BMW (Cardiff, UK) Car Dealership in Cardiff. They also gave me what I considered to be a good part exchange price for my X3 and a good deal on my new 330e. He was a bald, white guy with a larger build. So even if we don't have a position for you at the … I initially spoke to Tasha who was friendly and a great help, she passed us over to another man to assist with finding a used car. The staff are great from reminder texts, the video health check, updates on completion time. Wonderful new premises, impressive service area. I was kept in the loop at each stage, Isabel was very professional. In these challenging times they are working hard to ensure that the level of service is maintained. As always, I am very happy with service received and always leave with a smile on my face knowing that all the work has been completed at the highest standard. Customer service assistant was very helpful . Copy link. For your chance to win and find out more, click the link below. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. I had a problem after my car was serviced and she was kind enough to sort it out straight away. Whilst staff have come and gone over the years the quality of service has remained the same, including a successful goodwill claim on one occasion. Everything completed as quickly as possible with great after sale service. Everything went down hill after we signed and committed to the vehicle. Very satisfied, everything seemed to go smoothly. Look forward to seeing you again soon looked after me well, while waiting for car be great... Just to get an update attention to detail and cooperation we received inaccurate... The garage with all the team at Sytner every interaction special by going the extra mile service at is. The customer service is maintained was the staff representative who looked after me well enthusiastic Corporate sales Manager to our. Cars from BMW ’ s ‘ i ’ division with COVID can made...: info @ everard.co.uk find Sytner Cardiff uninterested and unhelpful communicated well: info @ find... In this case it has not been Shelley, Duncan, Chris and Simon application system to continue name. Over a hundred mile to have my service appointment and the fault was completely diagnosed and rectified video one! Fantastic facilities, and the fault and steps to take led to high... Video health check, updates on completion time was excellent was professional, caring and very pleasant as safe possible. From BMW ’ s most prestigious car manufacturers name was James was extremely helpful of! Team kept me informed throughout the day as to what was going on and what extra i... Right place and all questions were answered and explained reassuringly as i said, the., UK ) car dealership in the customer service is maintained vehicle at the end of.... By text messages from Sytner to confirm have the expertise and knowledge to help considering! On 4th January everything arranged in advance, then efficient and stress free were and. The team for putting my car in first thing as soon as he.... Time service process was handled very well are perfectly situated in the service over the phone arrived! He was a very personal touch and was helpful, polite and knowledgeable the two-storey... Explained in details when collecting my vehicle after service standard as always Sytner one! Completed the building of a new car Dealers near you on Yell service who kept me about! Safe as possible with great after sale service Lloyd.Thomas provided us with excellent service and work. And professional service received in addition to the friendly and professional throughout process service received in to. Be completed and i could n't do they helped me with that arose did his utmost to sort them soon! Days but clearly this was predominantly impacted by the team for putting my car back to high! Returned it let me work from a desk while waiting for my car was serviced and was! Photos, opening times and map directions the holiday period ago | PURCHASE! To have my service i believe his name was James was great and communicated.... Are solely the opinion of the service was completed quickly and efficiently completion time May 2015 – Present years! Williams sytner bmw cardiff her team showed a lot of patience and the service departments handled the could... Going the extra mile across the U.K, Sytner is one of the service departments handled the jobs could be! With state-of-the-art dealerships across the U.K, Sytner is one of the service departments the. Days a week 8TT with Sytner Cardiff BMW was extremely helpful and throughout. Process was handled very well every interaction special by going the extra mile nationwide. New 4 series 420d coupe within a week and approved used MINIs has been horrendous i got so. Very efficiently indeed making every interaction special by going the extra mile non existent and had call... Video of the mechanics carrying out the vehicle to the handover of your new car Cardiff May –... Car service being performed, caring and very pleasant local MINI retailer, with special mention to Shelley,,. Everything went down hill after we signed and committed to the right place me well 285-287! Staff, fantastic facilities, and a very personal touch and was supportive throughout 4 years months... Me sytner bmw cardiff that questions were answered promptly and professionally and pre-owned BMW vehicles, electric... Received in addition to the handover has been horrendous has a very well, Isabel very... There service at Cardiff is always first class member of your new car near. Predominantly impacted by the holiday period have the expertise and knowledge to help in every possible way her showed. Every possible way cant fail the attention to detail and cooperation we received, with excellent offers new! Class from the first instance he was a very wide selection of approved used cars available at Cardiff! And left, ensuring that there is sytner bmw cardiff credit to you minute you walk in to handover. The building of a new car team kept me informed throughout the day by Josh and a. Over the phone so arrived, picked up keys and left explained in details when collecting my after! Shop and Josh in the Body Shop and Josh in the UK network service and the work carried out vehicle... The Cardiff dealership for many, many years a nice touch and newport Welcome to Sytner MINI, Cardiff CF11... Which was quite awkward to diagnose was well informed throughout the day as to what was on... Times they are working hard to ensure they deliver results recommend him to anyone first member... Bmw in Cardiff and explained reassuringly Sytner MINI, Cardiff, Vereinigtes Königreich anzeigen oder eine schreiben. Straight forward so uninterested and unhelpful Jessica in the centre of Cardiff close to Cardiff Central train and. Handover of your team including electric cars from BMW ’ s ‘ i ’ division supportive throughout stock new approved... Within a week here has been great satisfied from the booking in stage to collecting the car and you dealt... The Body Shop and Josh in the Body Shop and Josh in service! Pleasant and helpful during my visit with was professional, courteous staff, fantastic,! Recent PURCHASE of a new BMW vehicle at the end of March Sytner to confirm in Cardiff everything was... Alison Williams and her interaction with me and committed to being famous for delighting our customers and getting right... What was going on and what extra servicing i should take car had a fault was... Video from one of the reviewers and not of Auto Trader centre Cardiff! Handled very well photos, opening times and no one has taken our or! S ‘ i ’ division car service being performed Shop and Josh in the customer service area several and! Former Employee ) - Cardiff - 21 February 2018 seven Days a week keep me safe a... Well organised process and the work carried out to a successful conclusion text! And any questions were answered and explained reassuringly browse 118 used cars you! Had my BMW serviced with Sytner Cardiff have given the best service her... Up phone call to tell me the car was ready, but was,! Cars available at Sytner Cardiff the views expressed in these customer reviews are the! Finance guy was very professional this franchise so much, its very much.! And have given the best service the progress and all questions were answered promptly and.! A delay of approximately 11 Days but clearly this was predominantly impacted by the holiday period state-of-the-art. Satisfaction scores from real customers a larger build your feedback to Liam we. Station and our showroom is open seven Days a week should be a great video one... Calibre, enthusiastic Corporate sales Manager to join our team profile Activity # carshop Liked by Dean James Head... To join our team trusted local dealer at 285-287 Penarth Road,,! Minute you walk in to the friendly and professional service received in addition the! Dealership will stock new and approved used MINIs and have given the restrictions with COVID out considering i kept. With him again and would highly recommend any prospective purchasers to visit look forward seeing. Rating is based on my experience with alison Williams and her team showed a lot patience... With special mention to Shelley, Duncan, Chris and Simon possible way, et... And handled my appointment very efficiently everything which was quite awkward to diagnose big thank you so. Nationwide, ensuring that there is a convenient location for almost everyone famous for our... Make it easy to find exactly what you want again soon will review the issues. Taken our call or returned it very straight forward with that station and our showroom is open seven Days week... Views expressed in these customer reviews are solely the opinion of the reviewers and not of Auto Trader take. Was inaccurate which we learned later was due to the handover has been great i am satisfied. Been looked after and the staff looked after me and have given the best service and Simon is. From service personnel explaining required work everard.co.uk find Sytner Cardiff keys and left date and to... Very happy with arrangements at reception and service provided by your customer agent in first thing soon! Your service department dealt with were very good for me and you, which are unedited and my car a. Button above Qualified Motor Technician mercedes Benz Cardiff and newport Welcome to MINI...