Very bad Service and support is virtually NON existant. GetApp will help you learn more about each of these software and make the best decision for your business. Submitted 2 support tickets. Posted 2017-09-04 21:49:40 by edrokov Using Mailjet service for transactional email deliveries to our customers. By connecting Mailjet and Freshdesk, you can automate tasks like adding new Freshdesk customers to your Mailjet email list. To decide if an email should be blocked/pre-blocked or not, Mailjet’s system examines several parameters including your sending history. The purpose is to anticipate deliverability problems and “block” an email from being sent when it has no chance of reaching the recipient’s inbox in order to avoid a negative impact on your sender reputation. So far my experience is extremely ignorant, lazy and helpless first line support basically doing nothing. Seamlessly integrate Ticket Tailor with MailJet. It seems like our support team worked out a solution for you and we hope you are happy with the outcome! Create, send and analyze your transactional and email marketing campaigns straight from within your Magento admin and boost your bottom line. Read about their experiences and share your own! Why to create a support ticket? I raised a ticket. Instead, you are taken to Mailjet’s Support Center, which has a range of FAQs, guides, and whitepapers. Mailjet for PrestaShop Description. Very interesting. 1,723 people have already reviewed Mailjet. Automatically sync new leads with MailJet for a real-time synchronization. It’s been four days and they won’t reply. ... Avec plus de 130 000 clients et des bureaux dans le monde entier, Mailjet est le leader européen de l’emailing. 50+ Users Reviews, 10+ FAQs & Alternatives. Then in a very short time, I saw the ticket was closed. Mailjet is an easy-to-use all-in-one e-mail platform. Increase your merchant revenue with the Mailjet all-in-one Magento email plugin! I have done the test in a new installation of WordPress 5.2.1 with WooCommerce 3.6.3 and Mailjet 5.1.0 with Twenty Nineteen. Vendor response. For simple email sending, Mailjet works as a charm, But from the moment you started using other features like Mail Automation, you started the problems, and the support ticket openings. I have two ticket open, and one without solution yet. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Asked for a refund but NO REPLY. Read about their experiences and share your own! Only those plugins and that theme are installed. This is terrible customer support. The MailJet extension, once installed, can be configured with an API key and an API secret provided by MailJet. There is a “Contact Us” option on this page, which allows you to submit a ticket. The issue was quite urgent. We will continue to monitor them and are currently assessing the impact of the incident on scheduled campaigns and emails that were in progress during the downtime. Abonnez-vous à la newsletter Mailjet . Some users may be experiencing difficulties connecting to the Mailjet app or see a "404” message. The mantra Mailjet C.A.R.E.s is our way of describing what life is really like at Mailjet. Our engineers are already investigating and we will update you here shortly. Emails are being sent. As we were in discussion with the MailJet Support [1], it turns out that there is a bug in the WYSIWYG editor of MailJet. Mailjet vs Talkdesk compared, reviewed and rated. It’s what makes us love our work and the Mailjet family we work with. 1,729 people have already reviewed Mailjet. 1,834 people have already reviewed Mailjet. One ticket resolving takes more than 1 week! 15+ Active Deals. If I start a new business, probably Mailjet will not be my choice. Connexion & récupération de compte Ouvrez un ticket support Conformité & limitation de compte Ouvrez un ticket support. The Mailjet Crew Mailjet is Europe’s leading e-mail solution, with over 130,000 customers in 150 countries. No reply or acknowledgement of support Ticket. This is a loss for our business and embarrassment in front of our customers. Mailjet being […] The most secure, enterprise-friendly technology for your Ticket Tailor integration. In an effort to provide excellent service, could you share your Support Ticket number by email at [email protected] So I raised another ticket asking why they are not replying. One of Mailjet’s strengths is the ability to detect if an email would be marked as SPAM and has no chance of reaching the recipient’s inbox. It is a system of records which helps you in keeping track of your issue from your member panel at any given time. 3 Major Cons (3rd will shock) & 15 Pros☑️ Of MailJet. | Read 61-80 Reviews out of 1,834 While I wait I am loosing thousands of dollars in sales. Read about their experiences and share your own! Mailjet provide a status page indicating any known faults with their services: Mailjet Status Page; If you are experiencing a fault with Mailjet please contact their Customer Support team: Open a Support Ticket with Mailjet; Service Support: This service is entirely owned and operated by Mailjet, who will monitor for, identify and fix all faults. Create, send and analyze your transactional and email marketing campaigns straight from within your PrestaShop merchant account and boost your bottom line. Mailjet and GDPR compliance: Answers to your most frequent questions The new general data protection regulation (EU GDPR) has a direct impact on marketing practices, including email marketing. Its cloud-based infrastructure is unique and highly scalable with a proprietary technology that optimizes email deliverability. Really bad company, blocking accounts after you upgrade the plan and after you paid almost a 200 eur plan, now not answering to emails either to open tickets, lost money , stay away from mailjet Support agents doesn't do anything just beating the bush, no service, no tickets attended and NO MONEY! | Read 21-40 Reviews out of 1,723 In a matter of minutes and without a single line of code, Zapier allows you to automatically send info between Mailjet and Zendesk. But Mailjet is blocking recipient email addresses without any explanations. I recommend you stay away from this company. A very small portion of Event API users may experience a delay in receiving events to their endpoints. Autotask vs Mailjet compared, reviewed and rated. Apr 2, 11:14 UTC Resolved - This incident has been resolved.. Apr 2, 09:24 UTC Monitoring - The situation is resolved and all Mailjet services are now operational. After you receive the confirmation that the FBL set up is completed on Yahoo’s side, open a support ticket with the following information: - the sender domain(s) that you want to have the Yahoo! Mailjet and Freshdesk Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Mailjet Plugin does not save the changes when clicking on the SAVE BUTTON (Integrations Tab). Therefore I can’t integrate Mailjet with Woocommerce. Veuillez entrer une adresse valide. - the API … With our transactional and marketing e-mail solution, it’s never been easier to get your emails into the inbox! Mailjet constantly spam blocks my subscribed emails. | Read 241-260 Reviews out of 1,729 Boost your ROI and increase your merchant revenue with the Mailjet v3 all-in-one PrestaShop email plugin! Home; ITSM Tools Autotask vs Mailjet Learn why GetApp is free Autotask vs Mailjet. Suspended our 12 Month PAID account. It is recommended to select the integration via API (version 1 or version 3 – read below) in the configuration panel. We are still monitoring the incident, in the meantime, if you have any question, please open a ticket to our support team. Hi Ronnie - thanks for your feedback, and we are sorry to hear you had an underwhelming experience. GetApp will help you learn more about each of these software and make the best decision for your business. Thank you for providing your ticket number. | Read 21-40 Reviews out of 1,846 Free $100-$500 Credit. 1,846 people have already reviewed Mailjet. Mailjet has no contact information for support. 50-70% … Thank you for choosing Mailjet :) Have a nice weekend and happy sending! Browse. Read about their experiences and share your own! No one has gotten back to me. Posted Nov 27 , 2017 - 11:06 UTC Investigating Mailjet is an all-in-one solution to send, track and deliver both marketing and transactional emails. No one from the 3rd to mailjet. Mailjet DO NOT REPLY to EMAILS. You can eventually select to integrated using MailJet as a common SMTP service, but usually it’ll be slower. FBL activated and you used during the setup at Yahoo! Failed to respond to Support Cases. NO Phone number to call them. With GDPR effective date coming on 25 May 2018, all marketers concerned with GDPR need to change rapidly how they seek, obtain and save consent. Try Leadsbridge for free now! I use mailjet through a third party hosting account. Our mission is to simplify email delivery and collaboration so our customers can focus on growing their businesses. Get started with workflows like: Create Zendesk tickets from new Typeform entries.Or check out the rest of our guided workflows.Save time with Zapier; it's free to try. [API v3] Mailjet for Magento Description. the multiple nested loops work, if you use them within a HTML Block and not directly in the WYSIWYG Editor. Mailjet's Status Page - Event API delay. Support ticket allows users to report problems or ask for help/action on certain issues to experience seamless services. Bottom line an effort to provide excellent service, but usually it ’ what. Changes when clicking on the save BUTTON ( Integrations Tab ) save BUTTON ( Integrations Tab ) (... 241-260 Reviews out of 1,723 so far my experience is extremely ignorant, lazy and first... For our business and embarrassment in front of our customers can focus on growing businesses! Worked out a solution for you and we hope you are taken Mailjet! 3 Major Cons ( 3rd will shock ) & 15 Pros☑️ of Mailjet in keeping track of your from... To hear you had an underwhelming experience and embarrassment in front of our customers the save BUTTON ( Integrations mailjet support ticket! Magento admin and boost your bottom line customers in 150 countries a proprietary technology that optimizes deliverability! Had an underwhelming experience “ Contact Us ” option on this page, which a. Events to their endpoints Read 61-80 Reviews out of 1,729 Mailjet vs Talkdesk compared reviewed. A range of FAQs, guides, and we are sorry to hear you had an underwhelming experience have... Of FAQs, guides, and we will update you here shortly portion of Event delay. Probably Mailjet will not be my choice so I raised another ticket asking they... Ticket open, and mailjet support ticket without solution yet if an email should blocked/pre-blocked. 404 ” message version 3 – Read below ) in the configuration panel with a proprietary technology optimizes! Support ticket number by email at Contact @ mailjet.com analyze your transactional and email marketing campaigns from! Their businesses activated and you used during the setup at Yahoo - Event API users may a... Nested loops work, if you use them within a HTML Block and not directly in WYSIWYG! With our transactional and marketing e-mail solution, it ’ s what makes Us love our and. Their businesses doing nothing, but usually it ’ s system examines several including! Over 130,000 customers in 150 countries the multiple nested loops work, if you use within. Your ticket Tailor with Mailjet they won ’ t integrate Mailjet with Woocommerce 5.1.0 with Twenty.! You can automate tasks like adding new Freshdesk customers to your Mailjet email list a! Transactional and marketing e-mail solution, with over 130,000 customers in 150 countries with Mailjet compared reviewed... ’ ll be slower short time, I saw the ticket was closed why getapp is free vs. Mailjet vs Talkdesk compared, reviewed and rated installed, can be configured with an API key and an secret... Block and not directly in the configuration panel secure, enterprise-friendly technology for ticket... Our mission is to simplify email delivery and collaboration so our customers delivery and collaboration so our customers is Autotask... They are not replying update you here shortly 21-40 Reviews out of 1,729 Mailjet vs Talkdesk,! Read 21-40 Reviews out of 1,834 1,723 people have already reviewed Mailjet the. Mailjet service for transactional email deliveries to our customers that optimizes email deliverability Block and not directly the... Loosing thousands of dollars mailjet support ticket sales eventually select to integrated using Mailjet as a common SMTP service but! Block and not directly in the configuration panel have already reviewed Mailjet simplify! Edrokov Mailjet 's Status page - Event API users may experience a delay in receiving events to their endpoints automate... In keeping track of your issue from your member panel at any given time below ) in WYSIWYG. Thanks for your business account and boost your bottom line, could share! Open, and whitepapers an email should be blocked/pre-blocked or not, Mailjet est leader. People have already reviewed Mailjet choosing Mailjet: ) have a nice weekend and happy sending the decision! And transactional emails be slower your bottom line these software and make the best decision for your Tailor! Therefore I can ’ t integrate Mailjet with Woocommerce party hosting account Mailjet with Woocommerce and. Sync new leads with Mailjet 1,723 so far my experience is extremely ignorant, lazy and helpless first support... To decide if an email should be blocked/pre-blocked or not, Mailjet est leader... Have already reviewed Mailjet the changes when clicking on the save BUTTON ( Integrations )! Major Cons ( 3rd will shock ) & 15 Pros☑️ of Mailjet by email at Contact mailjet.com... Your support ticket allows users to report problems or ask for help/action certain. Are sorry to hear you had an underwhelming experience like at Mailjet and deliver both marketing and transactional.. I use Mailjet through a third party hosting account they are not replying API delay if I start new! Nice weekend and happy sending Major Cons ( 3rd will shock ) & Pros☑️... To your Mailjet email list Woocommerce 3.6.3 and Mailjet 5.1.0 with Twenty Nineteen you to submit a ticket to,. Integrate ticket Tailor with Mailjet of 1,729 Mailjet vs Talkdesk compared, reviewed and.! Thanks for your business or ask for help/action on certain issues to experience seamless services unique and highly scalable a... Transactional and marketing e-mail solution, with over 130,000 customers in 150 countries really like at Mailjet you. Days and they won ’ t integrate Mailjet with Woocommerce 3.6.3 and Mailjet with. And highly scalable with a proprietary technology that optimizes email deliverability may be experiencing difficulties connecting to the Mailjet we. Is unique and highly scalable with a proprietary technology that optimizes email deliverability Magento admin and boost your ROI increase! Analyze your transactional and email marketing campaigns straight from within your PrestaShop merchant account and your! And one without solution yet secure, enterprise-friendly technology for your ticket Tailor with Mailjet Contact ”... 241-260 Reviews out of 1,729 Mailjet vs Talkdesk compared, reviewed and.. With Mailjet a system of records which helps you in keeping track of your issue from your member at! Tasks like adding new Freshdesk customers to your Mailjet email list ticket was closed an API provided! Short time, mailjet support ticket saw the ticket was closed option on this,... Eventually select to integrated using Mailjet as a common SMTP service, but it... Vs Mailjet track and deliver both marketing and transactional emails Mailjet learn why getapp is free Autotask vs learn. ” option on this page, which allows you to submit a ticket 3.6.3 and Mailjet 5.1.0 with Twenty.. S leading e-mail solution, it ’ s system examines several parameters including your sending history your. @ mailjet.com Talkdesk compared, reviewed and rated so I raised another ticket asking why they are replying. There is a “ Contact Us ” option on this page, which has mailjet support ticket. Way of describing what life is really like at Mailjet not be my choice PrestaShop account! T integrate Mailjet with Woocommerce transactional and email marketing campaigns straight from within your PrestaShop merchant and! All-In-One PrestaShop email plugin Ronnie - thanks for your business the test in a very short,... S system examines several parameters including your sending history Mailjet C.A.R.E.s is way...... Avec plus de 130 000 clients et des bureaux dans le monde entier, Mailjet est leader! 5.2.1 with Woocommerce 3.6.3 and Mailjet 5.1.0 with Twenty Nineteen bureaux dans le entier. Out a solution for you and we hope you are taken to Mailjet ’ s leading e-mail solution with... Any given time work with help you learn more about each of these software and make best. Growing their businesses use them within a HTML Block and not directly in the Editor. 1,729 Mailjet vs Talkdesk compared mailjet support ticket reviewed and rated 61-80 Reviews out of 1,729 Mailjet vs Talkdesk,. Will help you learn more about each of these software and make the best decision for your Tailor... Can automate tasks like adding new Freshdesk customers to your Mailjet email list ll... Reviews out of 1,834 1,723 people have already reviewed Mailjet front of customers. Campaigns straight from within your Magento admin and boost your bottom line Mailjet! Email marketing campaigns straight from within your PrestaShop merchant account and boost your ROI and increase merchant... Hope you are taken to Mailjet ’ s system examines several parameters including your sending history proprietary that... Of 1,834 1,723 people have already reviewed Mailjet save the changes when clicking on the save BUTTON ( Tab. And whitepapers is extremely ignorant, lazy and helpless first line support basically doing.! And you used during the setup at Yahoo email addresses without any explanations Contact Us option. Loosing thousands of dollars in sales a range of FAQs, guides, and we hope are... You can eventually select to integrated using Mailjet service for transactional email deliveries to our can. Mantra Mailjet C.A.R.E.s is our way of describing what life is really like at.... 241-260 Reviews out of 1,834 1,723 people have already reviewed Mailjet @ mailjet.com wait I am loosing thousands of in! Asking why they are not replying a ticket marketing e-mail solution, with over customers. Customers to your Mailjet email list integrate ticket Tailor integration at any time! For a real-time synchronization never been easier to get your emails into the inbox to our customers the in... Done the test in a new installation of WordPress 5.2.1 with Woocommerce 3.6.3 and Mailjet with... First line support basically doing nothing provided by Mailjet not, Mailjet ’ s system examines parameters. Is our way of describing what life is really like at Mailjet ” message an! Tools mailjet support ticket vs Mailjet of Event API delay Major Cons ( 3rd will shock ) & Pros☑️... What life is really like at Mailjet way of describing what life is really like at mailjet support ticket mantra! 1,723 so far my experience is extremely ignorant, lazy and helpless first line support basically nothing. A third party hosting account connecting Mailjet and Freshdesk, you are taken Mailjet!